Chikmarks Return & Refund Policy
Effective Date: November 2025
At Chikmarks, your satisfaction is our priority. We aim to ensure you have a smooth and confident shopping experience. If for any reason you are not fully satisfied with your purchase, our Return Policy allows you to make a return within the time frame below.
1. Eligibility for Return
You can request a return if:
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The item delivered is defective, damaged, or incorrect.
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The item is unused, unworn, and in its original packaging (including all tags, labels, and accessories).
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The return request is made within 7 days of delivery.
2. Non-Returnable Items
For hygiene or safety reasons, the following items cannot be returned:
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Undergarments, swimwear, and personal care items
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Customized or made-to-order products
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Items marked “Final Sale” or “Non-Returnable”
3. How to Request a Return
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Contact our support team at support@chikmarks.com within 7 days of delivery.
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Include your order number, product name, and reason for return.
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Our team will guide you through the return process and provide the return address or pickup details.
4. Refund Process
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Once your returned item is received and inspected, you’ll be notified by email.
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Refunds are processed within 5–10 business days via your original payment method or store credit.
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Shipping fees are non-refundable, except in cases of damaged or wrong items.
5. Need Help?
If you have any questions, reach out to us:
support@chikmarks.com
+234 [Your Contact Number]
www.chikmarks.com